Which action best aligns with a security officer's role in conflict resolution?

Listening actively and mediating the situation is paramount in a security officer's role in conflict resolution. This approach not only helps de-escalate tensions but also fosters an environment of trust and cooperation. By actively listening, a security officer can understand the perspectives of all parties involved and identify the root causes of the conflict. This understanding allows the officer to address concerns effectively and suggest solutions that are acceptable to everyone, thus promoting a peaceful resolution.

In conflict resolution, the emphasis is on communication and problem-solving rather than confrontation. This contrasts sharply with using force or continuing an argument, which can lead to increased hostility instead of resolution. Making unilateral decisions fails to involve all parties and can create further resentment, thus not supporting the officer's goal of restoring order and promoting safety.