What is the correct way to place someone on hold during a call?

The correct way to place someone on hold during a call is to identify yourself and request permission to place them on hold. This approach is polite and professional, demonstrating respect for the caller’s time and ensuring clear communication. By identifying yourself, you remind the caller of who they are speaking with, fostering trust and attentiveness. Additionally, by requesting permission, you engage them in the process, allowing them to feel their needs are valued. This practice enhances customer service and helps maintain a positive interaction, which is essential in security and professional settings.

Simply putting someone on hold without warning can be jarring and may create confusion or frustration, as the caller may not understand why they are being put on hold. Asking if they can hold on does show a level of consideration but lacks the formality of introducing oneself and explicitly seeking permission. Transferring them to another line immediately can be disruptive, as the caller may not be ready for that change and could feel unsupported. Overall, obtaining consent and maintaining a professional demeanor are critical components of effective communication in any security-related environment.