What are two common conflict resolution techniques?

Active listening and negotiation are two effective conflict resolution techniques because they promote understanding and collaboration between conflicting parties.

Active listening involves fully concentrating on what the other person is saying, understanding their message, and responding thoughtfully. This technique helps to ensure that all parties feel heard and respected, which can de-escalate tensions and clarify misunderstandings that may have contributed to the conflict.

Negotiation, on the other hand, is the process of discussing the issues at hand in order to find a mutually acceptable solution. It involves compromise and cooperation, allowing both parties to express their needs and concerns, ultimately leading to a resolution that satisfies everyone involved.

These techniques are proactive approaches that emphasize constructive communication, which is essential in resolving disputes effectively. They contrast sharply with more adversarial or avoidance strategies, which can exacerbate conflict and prevent collaborative problem-solving.