Define the term "crisis management."

Crisis management refers specifically to the process of preparing for and responding to unexpected emergencies or incidents. This involves anticipating potential crises, developing plans to handle them, and executing those plans effectively when a crisis occurs. The main focus is on mitigating impact, ensuring safety, and restoring normalcy in the wake of unexpected events, whether they be natural disasters, security threats, or reputational crises.

In contrast, resolving disputes between employees pertains more to conflict resolution rather than crisis management. Similarly, managing daily security operations deals with routine aspects of security rather than the extraordinary circumstances that define a crisis. Handling customer complaints typically involves customer service strategies and is not aligned with the broader scope of crisis situations that require immediate and structured responses. Thus, option B accurately captures the essence of crisis management in a way that the other choices do not.